Returns Policy

We have taken every care to produce the highest quality product. If however you are not completely satisfied with your purchase, we will refund or exchange it within 14 days of receipt, provided that the product is still in perfect condition - unused.

All items are quality controlled and checked for any faults before they are dispatched to customers. If you receive an item that is not in perfect condition, please, contact us immediately.

Please take care with unpacking and repacking.

Items should be returned in their original packaging to ensure they are adequately protected in transit.

Each case of refund will be considered individually, however we keep the rights to not return any costs you incur in returning the product. Please contact with us for more details.

Please, contact us at support@zube.im if you would like to return your order. Your money will be refunded within 14 days after receiving the merchandise and completing the quality check. We reserve the right to refuse return of a damaged or used merchandise. The order should be returned within 14 days at address - SIA Brambling, Zeltrītu iela 10-18, Mārupe, Latvia LV-2167

You will be notified by email once your return has been received and processed.

Additional Returns Information

Send your return from the same Country in which you placed your order. We will not be able to accept returns from different Countries.

Returns which do not respect the conditions above or with missing or incomplete Customs documentation will be refused and returned to the Shipper.

Receiving a Refund

After our warehouse has received your return and verified that all of the conditions have been met, you will receive a confirmation e-mail.

Your refund will be credited to the original purchaser's credit card.

Please note card refunds may take up to 10 business days for your bank to complete, depending on their processing time. This can vary greatly between card issuers, and unfortunately we are unable to influence this.